FAQ2024-03-06T09:08:02-07:00

Frequently Asked Questions

How to Authorize Aloe Tax as your representative

    1. Log in to your CRA account online

    2. Select “profile” on the left-hand side

    3. Click “+add” under “Authorized Representative

    4. Search our business number (BN): 777822123

    5. Select “Aloe Bookkeeping Inc” with no expiry date

    6. Select “save” and that’s it!

What makes Aloe Tax different?2021-10-14T23:01:49-06:00

We are here to support the taxpayer, not the government. We believe that all taxpayers deserve to get the best representation and the biggest return possible. Plus, we guarantee our work for life!

Efile vs Netfile: What’s the difference?2023-03-10T10:23:52-07:00

Other tax preparers use Netfile which is a free service provided by the government for you to file your taxes after they’ve been prepared. Essentially, anyone can use Netfile.

To use Efile, we had to become certified by the CRA, which allows us to bypass the CRA auditors and file your return faster!

Typically when Netfile is used the average processing time is 10 business days BEFORE the refund is issued. With Efile, we have processed the return on our end already and you can expect to see your refund in 7-10 business days with direct deposit, depending on CRA volumes.

I have not filed my taxes in years. What should I do?2022-10-03T12:57:49-06:00

Chances are if you haven’t filed your taxes in years, you do not owe the government money, because nobody from the CRA has come asking for it. There is a good chance they owe you!

Don’t worry about a huge fee to file multiple tax years – we offer discounted rates for multiple tax years and can install payment plans if required. Simply select the “pay later” option in the shopping cart.

I cannot afford your services. What should I do?2022-10-03T13:19:28-06:00

No matter what, we understand that money can be tight. Contact us! We will work with you to figure out the best solution for you.

Your competitors offer their tax returns for free. Why doesn’t Aloe Tax?2021-10-14T23:00:44-06:00

Yes, our competitors offer their automated software (bots) for free.

We are REAL PEOPLE with REAL EXPERIENCE, not bots.

Our competitors use automated software to place your data where if thinks it should go. Their software doesn’t look for areas where you may be entitled to extra credits.

Our Professional Tax Preparers will recognize where you maybe entitled to extra credits and contact you. You won’t receive the same level of service and attention to detail as you will at Aloe Tax!

How is your cloud-based (remote) service different from everyone else?2023-03-10T10:26:29-07:00

When we say cloud-based (virtual), what we mean is that we are completely PAPERLESS! From start to finish you get expert tax preparation without leaving your home. We also use PandaDoc so you can sign everything electronically. It couldnt be more simple or fast!

What exactly does “Representation” mean?2021-10-14T23:02:43-06:00

Essentially, if the CRA ever has questions they’ll call us instead of you. Representation allows us to be here for you and represent YOUR best interests. As your Rep we can also negotiate repayment plans with the CRA, should you owe taxes.

Even better – we also help make you less likely to get scammed by fraudulent activity. How? Well, the CRA will always know to only ever contact Aloe Tax on your behalf. So if you get a call from someone claiming to be from the CRA simply tell them to call your Rep at Aloe Tax.

What makes Aloe Tax different?2021-10-14T23:01:49-06:00

We are here to support the taxpayer, not the government. We believe that all taxpayers deserve to get the best representation and the biggest return possible. Plus, we guarantee our work for life!

Efile vs Netfile: What’s the difference?2023-03-10T10:23:52-07:00

Other tax preparers use Netfile which is a free service provided by the government for you to file your taxes after they’ve been prepared. Essentially, anyone can use Netfile.

To use Efile, we had to become certified by the CRA, which allows us to bypass the CRA auditors and file your return faster!

Typically when Netfile is used the average processing time is 10 business days BEFORE the refund is issued. With Efile, we have processed the return on our end already and you can expect to see your refund in 7-10 business days with direct deposit, depending on CRA volumes.

I have not filed my taxes in years. What should I do?2022-10-03T12:57:49-06:00

Chances are if you haven’t filed your taxes in years, you do not owe the government money, because nobody from the CRA has come asking for it. There is a good chance they owe you!

Don’t worry about a huge fee to file multiple tax years – we offer discounted rates for multiple tax years and can install payment plans if required. Simply select the “pay later” option in the shopping cart.

I cannot afford your services. What should I do?2022-10-03T13:19:28-06:00

No matter what, we understand that money can be tight. Contact us! We will work with you to figure out the best solution for you.

Your competitors offer their tax returns for free. Why doesn’t Aloe Tax?2021-10-14T23:00:44-06:00

Yes, our competitors offer their automated software (bots) for free.

We are REAL PEOPLE with REAL EXPERIENCE, not bots.

Our competitors use automated software to place your data where if thinks it should go. Their software doesn’t look for areas where you may be entitled to extra credits.

Our Professional Tax Preparers will recognize where you maybe entitled to extra credits and contact you. You won’t receive the same level of service and attention to detail as you will at Aloe Tax!

How is your cloud-based (remote) service different from everyone else?2023-03-10T10:26:29-07:00

When we say cloud-based (virtual), what we mean is that we are completely PAPERLESS! From start to finish you get expert tax preparation without leaving your home. We also use PandaDoc so you can sign everything electronically. It couldnt be more simple or fast!

What exactly does “Representation” mean?2021-10-14T23:02:43-06:00

Essentially, if the CRA ever has questions they’ll call us instead of you. Representation allows us to be here for you and represent YOUR best interests. As your Rep we can also negotiate repayment plans with the CRA, should you owe taxes.

Even better – we also help make you less likely to get scammed by fraudulent activity. How? Well, the CRA will always know to only ever contact Aloe Tax on your behalf. So if you get a call from someone claiming to be from the CRA simply tell them to call your Rep at Aloe Tax.

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